Privacy policy

At Skin Load, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE Data Protection Law).

1. Information We Collect

We may collect and process the following types of information:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping and Billing Address
  • Payment Information (processed securely through trusted third-party payment providers)
  • Order and Product Details

Automatically Collected Information

  • IP Address
  • Device Type
  • Browser Type
  • Operating System
  • Pages Visited and Time Spent
  • Session Information
  • Website Usage Data

Information Collected When Using Virtual Try-On

When you use our Virtual Try-On ("Try It On") feature, the following may be processed:

  • Camera access (only with your permission)
  • Facial landmarks required to accurately position makeup products
  • Device and browser information necessary for the feature to function
  • Anonymous usage analytics, such as feature interactions and performance

Your facial image is processed locally on your device or browser whenever possible and is not collected, stored, or retained by Skin Load.

The technology analyzes facial landmarks (such as the eyes, nose, and lips) solely to apply products virtually. This process does not use facial recognition or biometric identification, and it is not used to identify or verify your identity.

If you choose to save or share an image generated through the Virtual Try-On feature, that image is stored only on your own device or shared by you through your selected platform.

Using the Virtual Try-On feature is entirely optional.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide personalized product recommendations
  • Enable the Virtual Try-On experience
  • Send order confirmations, updates, and delivery notifications
  • Respond to customer service inquiries
  • Improve our website, products, and services
  • Analyze website performance and user experience
  • Send promotional offers and marketing communications (only if you have opted in)

3. Data Sharing

We do not sell or rent your personal information.

We may share your data only with:

  • Secure payment service providers
  • Shipping and logistics partners
  • Technology providers that support our website features (including Virtual Try-On functionality)
  • Legal or regulatory authorities where required by applicable law

All service providers are required to protect your personal information and process it only for the services they provide.

4. Data Security

We implement appropriate technical and organizational security measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

All payment transactions are encrypted using industry-standard security protocols.

5. Cookies

We use cookies and similar technologies to:

  • Improve your browsing experience
  • Remember your preferences
  • Analyze website performance
  • Support features such as Virtual Try-On and personalized recommendations

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

6. Your Rights

Under applicable UAE data protection laws, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Withdraw consent for marketing communications
  • Request deletion of your personal information (subject to legal obligations)
  • Request information about how your data is processed

7. Children's Privacy

Our website and services, including the Virtual Try-On feature, are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. Third-Party Services

Certain features of our website, including the Virtual Try-On experience, may be powered by trusted third-party technology providers.

These providers process information only as necessary to deliver the requested functionality and in accordance with applicable privacy laws.

9. Contact Information

For any questions regarding this Privacy Policy or your personal information, please contact us:

Email: info@skinload.com

WhatsApp: +971 56 655 8877

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. The latest version will always be available on our website, and continued use of our services constitutes acceptance of the updated policy.